At OmiGar Couriers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery services.
1. Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register for an account on our platform
- Place an order for delivery services
- Contact our customer support
- Subscribe to our newsletter or marketing communications
- Participate in surveys or promotions
This information may include:
- Full name and contact details (email address, phone number)
- Delivery addresses (pickup and drop-off locations)
- Payment information and billing address
- Business information (for business accounts)
- Package details and delivery preferences
1.2 Automatically Collected Information
When you access our website or mobile application, we automatically collect certain information, including:
- IP address and device information
- Browser type and version
- Operating system
- Pages visited and time spent on our platform
- Referring website addresses
- Location data (with your permission)
2. How We Use Your Information
We use the collected information for various purposes, including:
- Service Delivery: To process and fulfill your delivery orders, including scheduling pickups, coordinating drivers, and providing real-time tracking
- Account Management: To create and maintain your account, verify your identity, and manage your preferences
- Payment Processing: To process payments, prevent fraud, and maintain financial records
- Customer Support: To respond to your inquiries, resolve issues, and provide technical assistance
- Service Improvement: To analyze usage patterns, improve our services, and develop new features
- Communication: To send you service updates, promotional offers, and important notifications about your deliveries
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
3. Information Sharing and Disclosure
We may share your information with third parties in the following circumstances:
3.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors
- Cloud storage providers
- Customer support platforms
- Analytics and marketing services
- Drivers and delivery partners (limited to information necessary for delivery)
3.2 Business Transfers
If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or subpoena.
3.4 Protection of Rights
We may disclose information when we believe it is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Employee training on data protection
- Secure payment processing through PCI-DSS compliant providers
However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information:
5.1 Access and Correction
You have the right to access, update, or correct your personal information at any time through your account settings or by contacting us.
5.2 Data Deletion
You may request the deletion of your personal information, subject to certain legal obligations that may require us to retain certain data.
5.3 Marketing Communications
You can opt-out of receiving marketing communications from us by following the unsubscribe link in our emails or by contacting us directly.
5.4 Cookies
You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: info@omigarcouriers.com
- Phone: 033 333 99 303
- Address: London, United Kingdom
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.