Welcome to OmiGar Couriers. These Terms and Conditions govern your use of our delivery services. By using our services, you agree to comply with and be bound by these terms. Please read them carefully before placing an order.
1. Acceptance of Terms
By accessing our website, placing an order, or using our delivery services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.
2. Service Description
OmiGar Couriers provides professional delivery and courier services throughout the United Kingdom. Our services include:
- Same-day and next-day delivery
- Scheduled delivery services
- Multi-drop deliveries
- Long-distance UK-wide transportation
- Specialized delivery services (chilled, refrigerated, ADR, etc.)
- Document and parcel delivery
- Regular delivery services for businesses
3. User Responsibilities
3.1 Accurate Information
You are responsible for providing accurate and complete information when placing an order, including:
- Correct pickup and delivery addresses
- Accurate contact information
- Precise package details (weight, dimensions, contents)
- Any special handling requirements
3.2 Package Contents
You must ensure that:
- All items are properly and securely packaged
- The contents comply with UK laws and regulations
- Prohibited or restricted items are not included in shipments
- Accurate declarations of contents are provided
- Hazardous materials are properly declared and comply with ADR regulations (if applicable)
3.3 Prohibited Items
The following items are strictly prohibited from our delivery services:
- Illegal substances or contraband
- Explosives, firearms, and ammunition
- Hazardous materials (unless properly declared and authorized)
- Perishable goods (unless using our specialized refrigerated services)
- Living animals or plants
- Currency, precious metals, or valuable securities (unless specifically arranged)
- Items that may cause damage to other shipments or personnel
4. Pricing and Payment
4.1 Quotes and Pricing
All price quotes are estimates based on the information provided. Final pricing may be adjusted based on:
- Actual package dimensions and weight
- Distance and route complexity
- Special handling requirements
- Additional services requested
- Fuel surcharges or congestion charges
4.2 Payment Terms
Payment is required before or upon delivery, unless you have established a business account with approved credit terms. We accept the following payment methods:
- Credit and debit cards
- Bank transfers
- Business accounts (for approved customers)
4.3 Additional Charges
Additional charges may apply for:
- Failed delivery attempts due to incorrect information
- Waiting time beyond the agreed period
- Additional stops or route changes
- Special handling or equipment requirements
- Parking fees, congestion charges, or tolls
5. Delivery Terms
5.1 Delivery Times
While we strive to meet all delivery timeframes, delivery times are estimates and not guaranteed unless explicitly stated in a premium service agreement. Delays may occur due to:
- Traffic conditions
- Weather conditions
- Vehicle breakdowns
- Incorrect or incomplete delivery information
- Recipient unavailability
- Force majeure events
5.2 Delivery Attempts
If a delivery cannot be completed on the first attempt, we will:
- Make reasonable efforts to contact the recipient
- Attempt redelivery as arranged
- Return the package to the sender if delivery cannot be completed after multiple attempts
5.3 Proof of Delivery
We obtain proof of delivery through signatures, photographs, or electronic confirmation. By using our services, you authorize us to obtain delivery confirmation on your behalf.
6. Liability and Insurance
6.1 Limitation of Liability
Our liability for loss or damage to any shipment is limited to the lesser of:
- The actual value of the goods (with proof of value)
- £100 per shipment, unless additional insurance is purchased
6.2 Exclusions
We are not liable for:
- Damage resulting from inadequate packaging
- Loss or damage to prohibited items
- Delays caused by circumstances beyond our control
- Consequential or indirect losses
- Items not properly declared or valued
6.3 Insurance
Additional insurance coverage is available for valuable items. Please declare the value of your shipment and purchase appropriate insurance when placing your order.
7. Claims and Complaints
7.1 Filing Claims
All claims for loss, damage, or delay must be submitted in writing within:
- 7 days for visible damage or loss
- 14 days for concealed damage
- 30 days for delivery delays
7.2 Complaint Resolution
We are committed to resolving all complaints promptly and fairly. Contact our customer service team with any concerns, and we will investigate and respond within 5 business days.
8. Cancellation and Refunds
8.1 Cancellation Policy
You may cancel your order:
- Up to 2 hours before scheduled pickup for a full refund
- Between 2 hours and pickup time for a 50% refund
- After pickup has occurred, no refund will be issued
8.2 Refund Processing
Approved refunds will be processed within 5-10 business days to the original payment method.
9. Data Protection
We are committed to protecting your personal information in accordance with UK data protection laws. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your data.
10. Intellectual Property
All content on our website, including logos, text, graphics, and software, is the property of OmiGar Couriers and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
11. Force Majeure
We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Strikes or labor disputes
- Government actions or regulations
- War, terrorism, or civil unrest
- Pandemics or health emergencies
- Severe weather conditions
12. Indemnification
You agree to indemnify and hold harmless OmiGar Couriers, its employees, and agents from any claims, losses, or damages arising from:
- Your breach of these Terms and Conditions
- Prohibited or improperly declared items in your shipment
- Inaccurate or misleading information provided
- Violation of any applicable laws or regulations
13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15. Amendments
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.
16. Contact Information
For questions or concerns regarding these Terms and Conditions, please contact us:
- Email: info@omigarcouriers.com
- Phone: 033 333 99 303
- Address: London, United Kingdom
- Operating Hours: 24/7
17. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and OmiGar Couriers regarding the use of our services and supersede all prior agreements and understandings.
By using OmiGar Couriers' services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.